De*****ed and told "sorry sir"

The whole point of the public keeping their money with banking institutions is because of safety and security. That is not the case with Nedbank! How does Nedbank authorize an online payment at 02:00am without authentication of the purchase or send me an "approve-it" prompt!!?? Especially for an amount as significant as R2400!!

I woke up this morning to jet off to the shops and buy a few things i needed for my business trip on Sunday as today would of been the only opportunity I get before the trip. After a couple of cash withdrawals, i notice that there a significant amount of money missing off my account. I try jumping on the app to check my transactions only to find that I am short R2400. The transaction history i accessed on my app does not show where the money went. I check my other phone for sms notifications and find that there by has been a purchase of R2400 on my Nedbank account at 2am in the morning! How was this allowed to happen by Nedbank!!?? Worst part, I just recently cancelled my other normal debit card meaning I was left with my Amex card.

When i call the ***** division the acknowledged this and told me they will have to do an investigation for 4 weeks! and then tell me - so you could or could not get your money sir - you will have to wait 4 weeks to find out! What about the business trip that I have on Sunday? not your problem i guess.

I really suspect the internal staff - how else would anyone have access to my account, i live alone and I was sleeping at 02:00am

i moved from FNB because of this kind of nonsense with security - watchout for your money if you bank with these guys, they cannot guarantee you the safety of your funds, nor can they guarantee you will get your money back if you lose it. We work too hard as South Africans to allow things like this to happen - sorry. Try ABSA or Standard

Ref Number - CPT 171470