eM
edzai M
1 reviews | Active since Oct 2017
16 Oct 2017, 10:46
deductions
I woke up 15/1017 with a minus in my account called the bank and they at first said that there was no minus after that they said it was pending auths which i queried and then they said i had been charged twice and my money would be reversed..24hours later my account is on minus
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Replies (4)
Nedbank's replyOfficial
16 Oct 2017, 10:50Dear Edzai
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Nedbank's reply16 Oct 2017, 10:50
Official
Dear Edzai
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
eM
edzai M's updateReviewer Update
16 Oct 2017, 11:09My acc number *** and my passport number is en255308
eM
edzai M's update16 Oct 2017, 11:09
Reviewer Update
My acc number *** and my passport number is en255308
Nedbank's replyOfficial
16 Oct 2017, 11:19Thank you.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply16 Oct 2017, 11:19
Official
Thank you.
Kind regards
Client Experience Team
Best regards,
Nedbank's replyOfficial
17 Oct 2017, 14:18Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,
Nedbank's reply17 Oct 2017, 14:18
Official
Good day
We thank you for allowing us to intervene and provide feedback regarding your complaint.
Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.
We look forward to a long-lasting relationship
Kind regards
Client Experience Team
Best regards,