1 reviews | Active since Aug 2012
Deducting premiums for services I did not give authority for
After months of phone calls and empty promises I now need to revert to social media about the pathetic service of Nedbank. Since January 2016 every month an amount of R156 is being deducted from my account with reference: NRB accounting subscribtion. Firstly I have no clue what this is and the client care agent said its an error from Nedbank's side and i will be refunded. Refund never happened. February the same thing. March the same thing. Consultant said i need to de-register and took me through the website and i de-registered. April they deduct again. I phone the call centre today again and all i get is they do not know what is going on. I want all my money back IMMEDIATELY and I want my accounts with Nedbank CLOSED ASAP.
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team