Declined transaction fees No notification alerted.

I would like to raise complain with Nedbank for declined card transaction no funds that went off from my account three days consecutive which I did not receive any single notification from the APP regarding the declined transaction so that I can plan the transaction.

Initial date: 07/05/2026 At 19:00 I transferred R1000 into the account to allow transaction to go off, which went off successfully at 19:06 and 19:19 second same transaction went off and I was notified on the app for the deduction amount R209 for two.

08/05/2026 Another declined transaction attempted to go off from the account with same transaction that was paid successfully on 07/05 which were R10*28= R280 That was when I called Nedbank to request for dispute and advised them that transaction were processed successfully on the 07/05 and consultant also confirmed with me on the call. I have state the reason to dispute charge fee for declined as I did not get any declined notifications. She submitted the complaint with case: ***

09/06/2026 Another declined charges went off R10*21= R210 with no any notification alert from the app.

My total loss/charge for three day were amounting to R640, my concerned that why clients do not get any notifications from the banking app from declined transactions and other transaction we do get them and telemarketing notifications.

13/05/2026 I received response in relate to case: *** being advised that they cannot refund charge fees as part of their fees beside hearing the concerned that I did not be notified from the app

Their recommendation was for them to have an SMS notification alert on which will be R0.50 per notification. which is not part of my interest for me to activate SMS if I can get notification from app anytime.

I find this very inconvenient and unprofessional operation because as a client I should be notified with single activities that are taking place into my banking profile, I do not understand racial type notifications that client are not supposed to receive on their personal banking activities. I have given one bank example that FNB app notify me when transaction is being declined on app so that I can quicky pay attention to the transaction.

I would like nedbank to refund all declined transactions that took place from 07th to 09th May which in total amount R640.00.

They also need to fix their racial motivations system so that we can be alerted for 1st declined transaction it will be much more easier for the client to urgent pay attention to that.