Declined Loan

App**** for a loan at Nedbank Montclaire. All relevant documents were signed and sent to the relevant department. Loans department says they could not confirm employment. All contact numbers were given to them again and they still say they can not confirm employment. They asked for a letter from the company on a company letter head which was sent to them and they still decline the loan stating they can not confirm employment. No one from the loans department has contacted the company to verify employment. A staff member from the branch called the numbers provided to ensure that the numbers were correct. Don't understand how the loans department could not get hold of the company.