Declined because could not verify work

I have app**** for a personal loan and was informed that I was declined and to contact my sales consultant, which I did. She happened to be on leave and after been bounced between 5 people (yes 5) I eventually was told to call customer services - again I was bounced between a number of people and finally it was confirmed that the reason I was declined was because they couldn't get hold of the lady to verify my employment! Upon further investigation I was told that all I had to do was request that they reinstate the application. I went and spoke to the payroll lady and got her direct contact number. I then phone Nedbank Musgrave to pass on this information - this shouldn't be too hard - well I have now spoken to 13 people and still no one can assist me!!! I then lost my rag and asked the switchboard lady to give me the name of the branch manager and a time that he could call - again this could not be done. Eventually I said - anyone who could call me back and a time - again this somehow could not be done. Did I forget to mention that during these numerous calls to Nedbank I was cut off 3 times - yes 3 times! Come on Nedbank - is this how you treat your long standing clients?