Declined app due to *********** service and no response to calls or emails as promised

<p>Hi There,</p> <p>I have app**** for a credit card with nedbank being my bank for 8 years now, if you dont have credit its an issue and when you do want credit , the banks staff do not their basic minimum required jobs, like calling back, keeping a client updated and following up on emails.Its suppose to be service ease , but more painful.Started my process on the 7.11.2016, did eaxctly what was asked, supp**** all details like required, nobody had the courtesy of responding, only for me to go into the branch and do their job to find out I was declined due to not verifying income ,even though i had coversations about this,listen to your call recording on the 08 or 9.11 with Theresa who promised a call back on the 16.11 but nvere did, sent her docs as requested always got a undelvirable email, tried calling incorre number on her email. Today i am told this decline impacts my credit score which i dont have 1 and a possibility of me only applying again in 30days, This suppose to be SA`s most admired and elading Banks, this is of no fault of mine,it is *********** staff that do not live by your banks values, i have done all required as a customer.Can this be resolved asap.I have never had such bad experience before as a customer does not want to be disadvantaged due to an error on a consultant that does not see the importance of customer service,I would have appreciatd even if I got a call to say this is your app status and not for me to find out by walking into your branch.</p>