Declined access to Nedbank online account due to their technical error

Attempted logging onto my Nedbank online bank account in mid July 2021, only to be forced to accept or decline terms and conditions for a product I am not interested in. Declined the terms and conditions and have been denied access to my account since. Due to a technical error on Nedbanks part, which they have admitted to. To date, 2 1/2 months down the line, am still unable to access my online banking. The solution they have presented is not acceptable or workable for me, as I do not do phone banking and will not accept the terms and conditions for a product I do and will not use.

Reported this to www.obssa.co.za who have been just as useless in resolving the issue. A separate review will be written for them.

And yes, loosing ones cool when ones credit card account is frozen for non-payment by the SAME bank that has denied you access to YOUR account due to THEIR technical error to pay the due amount is par for the course. Not to mention other companies who are owed monies.

Nedbank best insure that my credit rating is maintained at the level prior to their technical error.

Enough is enough, Nedbank, please provide me with all the details I have requested from the ombudsman to move my business elsewhere, by the close of play TODAY. Nedbank needs to be held liable and accountable for the stress and inconvenience this has created for a loyal customer of over 30 years