1 reviews | Active since Jan 2014
Deceiving balances on cellphone, ATM & internet
Embarrased when my payment was decline at a retail store on 14/04. <br> <br> Because my balance on my atm slip, internet banking and cellphone balances reflected RX on 13/04. But it seems my balance was less on 14/04 because the uncleared effects were not correctly accounted for when transactions are processed via my current account debit card. <br> <br> I really feel like Nedbank does not make things happen - There needs to be alignment and more realistic reflection of account balances when things are processed via debit card. As a consumer I need to know the correct amount in my bank account to manage it and not be left with a red face when my card is decline because of insufficient funds.<br> <br> <br> <br>
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
