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Shaheema T

1 reviews | Active since Jan 2014

14 Apr 2015, 17:47

Deceiving balances on cellphone, ATM & internet

Embarrased when my payment was decline at a retail store on 14/04. <br> <br> Because my balance on my atm slip, internet banking and cellphone balances reflected RX on 13/04. But it seems my balance was less on 14/04 because the uncleared effects were not correctly accounted for when transactions are processed via my current account debit card. <br> <br> I really feel like Nedbank does not make things happen - There needs to be alignment and more realistic reflection of account balances when things are processed via debit card. As a consumer I need to know the correct amount in my bank account to manage it and not be left with a red face when my card is decline because of insufficient funds.<br> <br>  <br> <br>    

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Replies (1)
Nedbank
Nedbank's reply15 Apr 2015, 07:59
Official
Hello ShaheemaT,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

Kind regards

Client Experience Team