Deceased estate bank account

My mother on law recently passed. My wife, father in law and I have been busy wrapping up her estate.<br> In an attempt close her Nedbank accounts my (then pregnant wife) and father in law waited for a hour at branch, after this they were advised to take certain actions.<br> We did everything the asked only for me to receive an email later form the \Deceased Credit Balances"team in Johannesburg that contradicts wheat we were told<br> The \""Deceased Credit Balances\"" team have continued to be very unhelpful and outright rude:<br> I will avoid doing business with Nedbank in a personal or professional capacity going forward and will advise all friends and colloquies to do the same.<br> <br> """