1 reviews | Active since Jul 2016

09 Jul 2016, 17:28

Deceased Estate Account *******

<p>After losing my only child, I made the mistake of opening a Deceased Estate Account for his estate with Nedbank. It recently came to my attention that banks are not allowed to charge bank fees on.these accounts. I requested they correct this error (close on R1000), but they refused point blank. </p> <p>As a loyal Nedbank customer for almost 25 years, I am disgusted by their actions. I now wish that I took the advice of a friend who works for Nedbank and rather opened the account with FNB as they don't rip grieving mothers off like Nedbank does!</p>

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Replies (1)
Nedbank
Nedbank's reply10 Jul 2016, 19:00
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team