Deceased bank account

App**** in August 2020 to the Deceased Estate department to transfer the funds to the estate account and close the bank accounts with Nedbank. Despite several emails to their Complaints department, as well as the Bank ombudsman who gave them 20 working days to attend to the matter, nothing has been done and no correspondence has been received besides the automatic acknowledgement of my emails. If it were not for her children assisting her financially, the deceased spouse would have had no funds to survive on. This is absolutely shocking and Nedbank just don't care.