Debt review department - Poor Services/Unresolved Query

I initially app**** for debt review with a debt counselling company on 07 November 2017, they have send through an application to Nedbank for my credit cards, however within 3 days I had cancelled the process with the company, upon my cancellation they send through on the 20th of November form 17.W notifying Nedbank of my withdrawal from the debt review process prior to issuance of Form 17.2. My status is still showing that I am under debt review, I have spoken to that department from the 20th of November to date, they have acknowledged that they received the notice for withdrawal and that they have updated the records on their side so the problem is not on their side. I spoke to the credit card division, I spoke to the legal department, credit management division and all departments are sending me back to the debt review department which is not helping. My status is still shows I am under debt review. Please assist. Regards,