debiting under debt counselling

Listen i am tired of resolutions managers contacting me, refunds are being done. your'll leave my account in arreas, stop taking the money when HYPHEN PDA pays your'll stop it. i need that money. now your'll are going to delay me even more because i must wait another 24hrs for this mess that your'll casued to be paid. JUST STOP IT MAN ITS FRUSTRATING AS HELL.

Hi Candace,

All your creditors are being paid by Hyphen.

The reason why Nedbank cannot see this months payment is because Hyphen has Not distributed the payments yet. It always takes a few days. As for October, They did get paid as I am looking at the payment plan.

Juliet Solomons – Debt Counsellor

TEL: **********

FAX: **********

E-MAIL: **********

WWW: www.nationaldebtadvisors.co.za

The contents of this e-mail and any attachments are confidential it may be privileged and are intended solely for the use of the named recipient(s). If you have received it in error, do not disclose, distribute, or retain it or any part of it, and please notify the sender immediately and delete the e-mail.

check the amount of times i have complained. this email was from november for the R96 your'll took out. GEEZ just give me my money back i have stationery to pay for today and gas to buy so i can cook food for my kids,. GOD return my money. feel like i'm going to ahve a nervous breakdown with this mess, its all the time your'll do this for crying out loud.

i'm waiting for someone to call i need this money back urgently. who is calling and WHEN ********** 043/ ********** 990

i've called and the call centre staff are not very helpful. The one guy knew that i had shouted at the previous consultant, so he probably tried to teach me a lesson and while i was speaking decided to transfer my call. apparently the attorneys are all on lunch, WOW they all take lunch together so no one can assist. this is how we going to handle it then. I have contacted the debt counsellor, my lawyer and i have submitted a complaint to the ombudsman. i cant wait forever for thie to be resolved becasue no one is even bothering to assist me

so yesterday i received a call from Marilyn telling me i will get a refund. Today i call in to speak to marilyn no one knows which department. they put me through to MUMSY ********** . Very ****y lady. she tells me that i will not get a refund because i have no arrangement with Nedbank. She then decides to speak over me. when i ask for her name and surname she tells me i dont need her surname there's only one mumsy. her numebr is ********** . Gosh is everyone there just for a pay check adn no customer service s****s. how can i have an arrangement with nedbank when my debt counsellors pay them every month. this is why i've taken this to the ombudman now becasue no one logs anything onto the sytem adn you have to explain yourself 10 times. they reversed R200 from the R3500 they took., November they reversed the R96 they took because they saw the payments from teh debt counsellor, this month i need this reversed and i have to close my account they definitely cant just go in and take my money. NOW I MUSDT WAITHRS THAT I DONT HAVE FORTHAT IS MINE>

So finally after nedbank debiting R1400 out my account they've decided to refund it. Thank you sooooo much to merilyn for all her help i was going grey with all this stress, i think she is in the durban branch her number is ********** 613. She went above and beyond and she deserves credit for her effort. The 5 stars are for Merilyn