debit query

I called the nedbank call centre and after being on hold I finally got an assistant to assist me. After spending more than 25 minutes on the phone with her, she handed me over to her Team Leader Meshack who advised that he would call me in the next few minutes he needed to move to his work station. I have waited for hours for a call back from them. The situation quite urgent as I have debits that need to go off tomorrow and it seems that my money has disappeared and none of the people I spoke to could advise on a way forward. This is definitely not good business from Nedbank as they will in turn charge me??? This is poor service and I am extremely disappointed in the manner my matter has been handled. You would expert a \TEAM LEADER"to follow up and make sure the matter was remedied or resolved but apparently that is not how NEDBANK works. I expect immediate response to this complaint. """