Debit orders taking too long to be reversed

<p>I have contacted the contact centre and asked them to reverse debit orders that were put on my account. I was assisted telephonically and being told that I will receive sms advising of the reversals. This has not been done and now my account still shows in a minus and I am expecting money to come in which will also be lesser with all the fees that has been reversed. This really is so unfair and now I cannot pay an account due to these fees that are being charged.</p>