BS
Bridgette S

1 reviews | Active since Mar 2017

29 Mar 2017, 09:41

Debit orders

<p>So I have taken out a personal loan with Nedbank last year around September. And the agreement of the debit order date was the last day of month. Like Nedbank what gives you right to debit my account whenever you feel you like it? like that's breach of our contract man. This is the second time you doing this. IF THERE IS MONEY IN MY ACCOUNT, IT IS MINE NOT YOURS. Just honour our contract and debit the last day of the month TOG...</p>

0
Replies (4)
Nedbank
Nedbank's reply29 Mar 2017, 09:44
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply29 Mar 2017, 09:44
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

BS
Bridgette S's update29 Mar 2017, 11:39
Reviewer Update

Hi

I have e-mailed you my details

Nedbank
Nedbank's reply31 Mar 2017, 15:12
Official

Good day

We have resolved your complaint and the debit order date amended to the 31st.

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Experience Team

Best regards,