Debit Order Reversal

I am an extreme upset client of Nedbank , that NEVER gets her problems resolved as EVERYONE is passing the buck and you have just plain BAD CUSTOMER SERVICE !! You do not know how to satisfy your customers needs at all ! I phoned your Customer Complaint Devision on Wednesday and was given a reference number . The manager called me on Thursday and informed me that the consultant logged it in \error"as it is not a complaint ! Almost R2000 was taken out of my account WITHOUT MY PERMISSION ! I was told that it is old debt that they are recovering and i need to contact the RECOVERIES DEPT. No real help was offered to me at any given time . I need that money as it is my sons school fees monies and my food money for the month . The NCA states that a customer has to give their permision for monies to be transferred out of their accounts and that PAYMENT ARRANGEMENTS MUST BE PUT IN PLACE ACC TO AFFORDABILITY .I am not leaving it at this and taking this matter further ."""