1 reviews | Active since Jun 2016
Debit order request ingnored
I changed banks in the beginning of last month MFC was informed however ignored the request. Then I received a call on 6.09.17 from Hayley Lesch Collections Consultant after our conversation and making a manual payment I got no feedback from her after requesting twice via e-mail that I would like conformation that all future payments will be problem free.
I don't understand how financial institutions can be so lazy to do follow ups - you are messing with my credit score that will reflex late payments for the next 24 months.
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,
Dear Client
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Your contact details
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Best regards,