Debit order needs to be on the correct date

\Make things happen\", while they deceive customers with false details, the next thing they even fail to fulfilll to give in right details and customer care.I am not sure if you are following the FAIS requirements, with regards the record keeping of the clients, because Azile Cele, couldn't even return my call, after I asked her to retrieve the voice recording dated 28 March 2016, where I was mislead by Nosihlahla, regarding my debit order date. On the 28th, I called and asked Nosihlahla when is my first debit order going off? She said the 27th April 2016. Because of her confirmation, I used that money that was in my account on the same day, as she confirmed. To my surprise on 29th, Nedbank debited my account, hence I was advised that the payment will be due in April. Azile Cele, ref ***7, telephonic discussion dated 29 March, was telling me about management and she will call me back, before close off business time, no communication was at place, until now.That money needs to be reserved back, as I was told that the payment is going off next month and I would be in arrears due misleading of your staff, or must I ask the Office of Ombudsman for banking to assist on this matter?"