TH
Taznah H

1 reviews | Active since Aug 2012

03 Mar 2017, 11:06

Debit order incorrect again on credit card

<p>I would just like to say that’s this is not the first time I am complaining about this and that I am disappointed that Nedbank just cannot get it right to fix the problem. I am disgusted at the level of service you provide to your clients as well as the amount of greed in which you operate your business. If I get my salary on the 25th of each month, why would I set my date for any earlier than that. Nedbank keeps collecting on my account earlier when in my application as well as the payslips and bank statements provided in my application you can clearly see my pay date, yet you continue to debit me on from the 22nd or 23rd. you charge me return fees which is over R300 and my balance don’t go down and this credit card has become useless to me as you just can’t get your oh so competent people to fix my debit order date. If this is not fixed, I will be taking this issue to the ombudsman and all the charges that I have paid so far I would like to refunded to my account as soon as possible. I will close this product and make sure people know what Nedbank really is. I hope that a thorough investigation will be done, that’s the least you can do.</p>

0
Replies (2)
Nedbank
Nedbank's reply03 Mar 2017, 11:38
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

TH
Taznah H's update09 Mar 2017, 10:51
Reviewer Update

when i get a call from the same *********** person that tried to deal with my issue a year ago and still my issue is not resolved, all i get is attitude and no solution for Nedbank messing up my credit bureau and charging me fees for their mistake. The worst client service ever.