1 reviews | Active since Jul 2010
Debit order fiasco
<p>I'm currently under debt review. I went to Nedbank Brooklyn to cancel all the Nedbank debit orders as instructed by Debt Safe almost two months ago. </p> <p> </p> <p>The lady at Nedbank Brooklyn informed me that she are not allowed to cancel debit orders from her side, she gave me a an email whereto I must mail the completed form that was supp**** by Debt Safe. Which I did.</p> <p> </p> <p>Almost a month later my employer paid my Tax money wrongfully into my Nedbank cheque account (which I've been struggling to close for almost a month before Nedbank did it), instead of my new ABSA account. Immediately Nedbank Pesronal Loans deducted R3368.26 from the Tax money.</p> <p> </p> <p>I've been struggling now sinse 24 October to get my money back, I must pay the money over to SARS. Nedbank told my debt councellor that I send the cancellation forms to the wrong email addres (which Nedbank Brooklyn supp**** me of!!!!)</p> <p> </p> <p>I need to get my money back to pay SARS, it is not my fault that Nedbank Brooklyn gave me the wrong email address!! I don't know if Nedbank is just spiteful but this is very bad service from them.</p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
After my last complaint a certain Francis (Cody) 'helped' me.
Here is her reply, I'll put my reply after every paragraph:
Dear Mr Mostert
Thank you for your email
Kindly be advised as per the first attempt of this email. Your email to the call center was on the 01/10/2016 which was in respect of a complaint on your current account hence the reason the call center referred you to the legal department as per the status of your current account.
Reply- I send Francis the email to proof that Nedbank did know about my status and the cancellation of the debit orders before 01/10/2016, which she keeps on denying although the proof is there in black and white.
With regards to the second attachment on this email. You have raised concerns about the form not being received for auctioning for your personal loan however your motor finace and direct access debit orders were stopped. Kindly be advised our personal loans department do not indicate that the form was never received however stated that the form was received only after the debit order already went off your account.
Reply- who's fault is it if Nedbank take 2 months to get forms to the right departments? Is it the client's job to make sure that Nedbank is professional?????
I refer you to the third attachment on this email whereby you have stated that the form was sent to the call center on the 23/09/2016. Kindly be advised there is no indication on your email of the following to prove is was sent to the call center on the 23/09/2013:
From person
To person
Date
Time
Reply - I've forward Francis the full mail.
In thus being said, kindly be advised my below feedback remains the same
Reply - Nedbank is dishonest and are incapable to solve internal problems. Their staff is incapable and *********** and the help centre (if you can call it that) is covering up for bad, unprofessional service (Francis Cody in specific).
After my last complaint a certain Francis (Cody) 'helped' me.
Here is her reply, I'll put my reply after every paragraph:
Dear Mr Mostert
Thank you for your email
Kindly be advised as per the first attempt of this email. Your email to the call center was on the 01/10/2016 which was in respect of a complaint on your current account hence the reason the call center referred you to the legal department as per the status of your current account.
Reply- I send Francis the email to proof that Nedbank did know about my status and the cancellation of the debit orders before 01/10/2016, which she keeps on denying although the proof is there in black and white.
With regards to the second attachment on this email. You have raised concerns about the form not being received for auctioning for your personal loan however your motor finace and direct access debit orders were stopped. Kindly be advised our personal loans department do not indicate that the form was never received however stated that the form was received only after the debit order already went off your account.
Reply- who's fault is it if Nedbank take 2 months to get forms to the right departments? Is it the client's job to make sure that Nedbank is professional?????
I refer you to the third attachment on this email whereby you have stated that the form was sent to the call center on the 23/09/2016. Kindly be advised there is no indication on your email of the following to prove is was sent to the call center on the 23/09/2013:
From person
To person
Date
Time
Reply - I've forward Francis the full mail.
In thus being said, kindly be advised my below feedback remains the same
Reply - Nedbank is dishonest and are incapable to solve internal problems. Their staff is incapable and *********** and the help centre (if you can call it that) is covering up for bad, unprofessional service (Francis Cody in specific).
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Never heard from Nedbank again, lying *****s.
Never heard from Nedbank again, lying *****s.