NM
Naome M

1 reviews | Active since Jun 2017

07 Jun 2017, 10:37

Debit Order dispute

<p>A lady by the name of Bontle called my sister claiming that they want to send me an important post, my sister gave her my number. She then sent me an sms to call her on her cellphone (something that is not recorded). What kindly of people are you employing to work for a big fsp like Nedbank to come and lie to client like that, reason being I called her and she claimed that I had 3 different addresses on my profile I had never relocated or changed any address since I have been staying there for almost a decade. I asked her why did she give out her personal number for me to call her regarding my account she just brushed me out. She confirmed my particulars and later I got an sms that my debit order for the month of july will run on the 02 this has never happended before cause my debit order runs montly on the 25th. You have no right to debit my account whenever you want.I am sick and tired of consultants who don’t do their jobs correctly if another double debit order runs from my account I will take this further to the ombudsman. I don’t know how many times I must rectify the double debits coming from my account unauthorized from my account. This is unacceptable. After I finished paying off this loan I will NEVER AGAIN do business with YOU!!!</p>

0
Replies (3)
Nedbank
Nedbank's reply07 Jun 2017, 12:20
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

NM
Naome M's update27 Jun 2017, 12:33
Reviewer Update

Atrocious service!

Why do I have to yet again have to deal with you double debiting my account and causing me unnecessary charges from my bank......?

Nicolas you said that this matter will be sorted!!! Clearly not cause this is really frustrating to deal with people claim to understand your query and frustration and then they do something opposite to what you've agreed upon...

NM
Naome M's update27 Jun 2017, 12:49
Reviewer Update

This is really irritating because if you had gone into my profile you'll see than an arrange was made, meaning you took my normal instalment, arrangement amount and another instalment which makes 3 debit orders taken out of my account, question is why did i have to make an arrangement if you're not going to honour it??????