cB
clement B

1 reviews | Active since May 2017

23 Apr 2018, 15:50

Debit order deduction before pay date

This will be the first time I have an issue with MFC. They send me an SMS stating they will deduct my premium before salary date due the which is 27th April. MFC wants to deduct 26th April. The SMS stated that if you need to call should there be a problem. Which I did and I got told that on receiving the SMS today the date is already loaded as 26th and they cannot change it. Banks and all other institute's normally take it later after the holidays. It's a first where they take it even before your pay date. Your system needs to upgraded to accommodate holidays like all other institute's. This is an inconvenience to the customer.

0
Replies (4)
Nedbank
Nedbank's reply23 Apr 2018, 16:10
Official

Dear Clement

We apologise for the inconvenience you are experiencing with MFC and thank you for raising this with us . A resolution manager will contact you to discuss the matter further and assist with resolution .

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply04 May 2018, 12:52
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,

cB
clement B's update04 May 2018, 17:10
Reviewer Update
Good day Mfc and staff I do appreciate that feedback for my complaint and explanation in sorting out my matter of concern. Kind regards Clement
Nedbank
Nedbank's reply05 May 2018, 08:31
Official

Dear Clement ,

Thank you for the feedback ,

We would appreciate it if you would convert the star rating on the complaint.

Regards

Client Service Support

Best regards,