1 reviews | Active since May 2016

24 May 2016, 07:02

Debit order dates not valid anymore?

<p>Twice in three days Nedbank have debited my account with a debit order that I signed for to go off on the 25th. However, Nedbank have decided to TAKE my money in my account at their own discretion. If I leave money in my account it is there for my personal use - NOT FOR NEDBANK TO DECIDE TO TAKE AN EARLY DEBIT ORDER. Now can they please explain to me WHY this has happened and HOW are they going to STOP this from happening again. ? Both my calls was to your call centre and will have been recorded - I really would appreciate an answer.</p>

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Replies (1)
Nedbank
Nedbank's reply24 May 2016, 07:31
Official

Dear Ronel,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team