Debit Order Date

I was very disappointed with the service I have received today 2025.12.04 from the Nedbank Home Load Department. They send me a messaged that they will deduct debit order on the 12 of December because it is my salary date. This is not true this is not the first time they want to change my pay date. When I talk to the lady the first time on the other side she put the phone down. The second one was also not so friendly.