DEBIT ORDER CONFUSION - VERY BAD SERVICE

<p>I spoke to Lebo at the call centre regarding a debit order that went off with sufficient funds in my account.</p> <p>However two days later i get a message that the debit order went unpaid. According to him debit orders work in real time but i had to call a call centre agent to advise them that they must hold the debit order eventhough there were funds available.</p> <p>I am more confused than ever BECAUSE WHEN I VIEWED MY ACCOUNT YESTERDAY THE DEBIT ORDER WENT OFF.</p> <p>This morning i get an sms stating that it unpaid and NEDBANK was very eager to charge me a fee of R130 for unpaid debit.</p> <p> </p> <p>Lets hope someone gets back to me because its not about the R130 that customers are ****** of but about the principal and moral that when i viewed my account the debit had gone off and i was even left with a credit in my account.</p> <p> </p> <p>Someone messed up and now this is costing me time to fix. What happened to MAKE THINGS HAPPEN -because all that is happening is a mess due to Nedbank.</p> <p> </p> <p>VERY UNHAPPY</p> <p> </p> <p> </p> <p> </p>