AS
Anne S

1 reviews | Active since Sept 2017

05 Sept 2017, 14:12

Debit Order Cancellation

It is very sad that a person has to close their account after having it for over 20 years, due to Nedbank not cancelling a debit order, even with letter from lawyer, but they will reverse every month?? You end up not having money in your account over a weekend, as they have not reversed, and wait for your phone call on Monday, then the money only reflects back in your account if you luck on Tuesday.

0
Replies (2)
Nedbank
Nedbank's reply05 Sept 2017, 14:26
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

AS
Anne S's update06 Sept 2017, 20:40
Reviewer Update
Thank you very much to Marilyn Peters from Nedbank complaints department for sorting my problem out within minutes, really appreciate all her help