Debit order amendments

Pathetic service!

I am currently studying abroad and had to fly to SA just to change some debit orders and open a different account.

Went to the Hartbee****rt Branch to amend the account and day on which a debit order was supposed to go off, and was told it has been changed successfully and was even given a Ref. number.

One month later the debit order went off on the old account on the wrong day. I spent hours phoning Nedbank from the UK (which cost me as this was international phoning). After hours on the phone with various people, I was again told this has been sorted, and that the correct account would be debited on the 5th.

Three months later - and again the wrong account has been debited.

As I no longer use this account, there was no money available for the debit order to go off successfully.

Now Nedbank has issued a penalty fee on my personal loan.

I tried speaking to a consultant on the Nedbank money app and she was not even literate.

How can you have someone working for you that cannot even spell 'hello' correctly? Or shall I say 'corektli'?

What a sh*t bank!

Wish I could give no stars.