Hellopeter
Share Your Experience
MM
Mthokozisi M

1 reviews | Active since Mar 2013

03 Sept 2018, 17:06

Debit Order

It's been a couple of months since I've got a Nedbank credit card. I requested them to debit my account on the 25th of each month or the latest the 27th. Today is the 3rd of September and they haven't debited my account. I've called them several times to rectify this and was told that it's been sorted out. Sometimes I do a manual deposit and this is really frustrating because it means I must go and look for ATMs where I can do a deposit.

0
Replies (4)
Nedbank
Nedbank's reply04 Sept 2018, 07:09
Official

Dwar Mthoko

Your concerns have been noted and a Resolution Manager will contact you within business hours to discuss this matter.

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply04 Sept 2018, 15:23
Official

Dear Mthokozisi

We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.


Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,

MM
Mthokozisi M's update07 Sept 2018, 14:44
Reviewer Update
I was very happy with the assistance that I received Claudine
Nedbank
Nedbank's reply10 Sept 2018, 15:50
Official

Thank you for the feedback.

Kind regards

Client Service Support

Best regards,