Debit My Account on the 11th of December!!!

I am absolutely disgusted with Nedbank at this point in time! Who debits your account on the 11th of December, without notification. Then you call in to report this, and the buck gets passed back to me saying that an SMS was sent, yet I did not receive it. Then the excuse for this is, all companies pay early in December and close. I am not sure who Nedbank's customers are that have this privilege, but NOT ALL companies pay the first week in December and close for holiday. I was considering moving banks to Nedbank, but this will no longer occur. If there was any interest in giving their customer a personalized service, there would have been follow up communication. How can you just rely on an SMS to get to your \Valued"customer. Seriously Nedbank"