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Candice R
1 reviews | Active since Mar 2017
26 Jun 2019, 12:37
Debit incorrectly taken on settled VF account
Please urgently assist. I contacted the call centre on Thursday morning, 20 June 2019 regarding the debt that went off my account for my previous owned VW Polo VIVO GP 1.4. The aforementioned vehicle was traded in at the beginning of the month and the MFC account was settled in full. The gentleman that I spoke to confirmed the above settlement and closure of the VF account and concurred that the debit order was taken in error on 20 June 2019. He further advised that the instalment will be subsequently reversed. To date this has not been done - Please urgently refund my account!
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Replies (4)CR
Candice R's updateReviewer Update
26 Jun 2019, 12:40In addition to the above, your guys are quick to advertise that debit orders can be reversed on the app or website, however, the option doesn't appear for Nedbank debit orders, now does it????
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Candice R's update26 Jun 2019, 12:40
Reviewer Update
In addition to the above, your guys are quick to advertise that debit orders can be reversed on the app or website, however, the option doesn't appear for Nedbank debit orders, now does it????
Nedbank's replyOfficial
26 Jun 2019, 12:53Dear Candice
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
Nedbank's reply26 Jun 2019, 12:53
Official
Dear Candice
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
CR
Candice R's updateReviewer Update
26 Jun 2019, 14:59Still no feedback from Nedbank - no call or email, let alone resolution!! Alas, let us miss a payment of theirs and my cell phone will be bombarded with phone calls and threats!!! Its been a week since I was told that monie will be reversed! I have a new vehicle that I'm paying for so I don't have R4700 to donate to Nedbank for a VF that has been settled! I need that money to feed my family!!
CR
Candice R's update26 Jun 2019, 14:59
Reviewer Update
Still no feedback from Nedbank - no call or email, let alone resolution!! Alas, let us miss a payment of theirs and my cell phone will be bombarded with phone calls and threats!!! Its been a week since I was told that monie will be reversed! I have a new vehicle that I'm paying for so I don't have R4700 to donate to Nedbank for a VF that has been settled! I need that money to feed my family!!
CR
Candice R's updateReviewer Update
26 Jun 2019, 15:27Wow, Nedbank now isn't this splendid customer service!!!??? Not! What a joke! How about refunding my money within 24 hours instead of wasting time replying to my comments on Hello Peter! At least reply publically so that the everyone can see the incompetence of Nedbank's staff members !!!
CR
Candice R's update26 Jun 2019, 15:27
Reviewer Update
Wow, Nedbank now isn't this splendid customer service!!!??? Not! What a joke! How about refunding my money within 24 hours instead of wasting time replying to my comments on Hello Peter! At least reply publically so that the everyone can see the incompetence of Nedbank's staff members !!!