1 reviews | Active since Jul 2016
Debit date
<p>I made several complaints on my credit card's deduction date on the 27th Oct @08:38am I sent an email, there was no response. I then made a call and the lady I was talking to told me that the deduction is on the 25th of every month.</p> <p> </p> <p>ACC: A P O PAYMENT ********** ********** 46</p> <p> </p> <p>This Serves as my 100x Complaint.</p> <p>1. The debit use to pull on the 24th of every month I then made a call to nedbank, they promised to correct.</p> <p>2. Oct's debit pulled after the 25 and there was no money, I called again.</p> <p>3. Nov's debit pulled on the 27th at 02.01 am</p> <p> </p> <p>I think it's about time I look at other banks.</p>
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
I spoke to Bianca, still the system shows 25th of every month, I am happy with Bianca assisting but I am not happy that Nedbank's system doesn't see any faulty on the deduction period.
I think the system is very slow when coming to payment pulling through on time, & only the Loan debit order pulls through at midnight but why is the credit card department so slow. please check and correct.
I spoke to Bianca, still the system shows 25th of every month, I am happy with Bianca assisting but I am not happy that Nedbank's system doesn't see any faulty on the deduction period.
I think the system is very slow when coming to payment pulling through on time, & only the Loan debit order pulls through at midnight but why is the credit card department so slow. please check and correct.