Debit card sent to the wrong branch

I called nedbank to replace my debit card after numerous attempt eventually my card was replace and I specifically asked the agent to send my debit card to Menlyn Park Mall branch and not Hatfield. and guess what my card was sent to Hatfield and I had my reasons why I wanted the card to be sent at Menlyn Park Mall. to my surprised my credit card was sent to Menlyn and both cards were requested at the same time. I'm not gonna go to Hatfield I want my card to be sent to Menlyn Park this is a huge inconvenience for me I work opposite Menlyn. Even if I wanted to go to hatfield that wont be possible because close at 4 and I'm working on Saturday and they are not open on Sunday.