DEBIT AND CREDIT CARD SERVICE PATHETIC

Good Day, Debit and Credit card expires 09/2022 today is the 30/09/2022. i have been calling Nedbank from the 1st week of September asking about my cards collections, i get the same answer it is at distribution centre and a follow up will made, can the manager of NEDBANK card division call me and tell me my cards is ready for collection or delivered this afternoon to my home , as this will put me at an inconvenience , as of the 1st october the cards will be of no use to me, i have been banking with NEDBANK 25 years this service is not called for .