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pieter J

1 reviews | Active since Feb 2014

15 Dec 2017, 16:46

Debit account

I had a nedbank loan from over 7 years ago which i was not aware of i have an arrangement to pay of R200 a month. My debit order did not go through i phoned and asked them to please resend the debit order of R200. The agent was very kind and said they would resend. I was shocked to see They took R4470. 20 Out of my account. How can anyone do this to a human beeing now i dont have any money to buy food or pay rent. I hope you sleep with a good concience. Pieter **********

0
Replies (3)
Nedbank
Nedbank's reply18 Dec 2017, 09:33
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply20 Dec 2017, 12:50
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

Nedbank
Nedbank's reply20 Dec 2017, 16:18
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,