Dear Johnny - poor customer experience and service - consistently.

Taking more than 2 months to close an account. 1) 28-July-2018 Global system outage. 2) Nedback Karaglen (JHB) closed my cheque account and advised they cant assist with transfering greenbuck money to credit card and ordered a greenbuck card for me. 3)Can't transfer greenbucks value from a linked account on the money app like others banks allow one to. 4)Greenbucks card received 31-Aug-2019, Tygervalley Mall. 5)Withdrew R900 from greenbucks. ATM FC19 dispensed fumbled notes. Upon depositing the same R100 notes, the ATM couldn't read the money, malfunctioned and retained my money. 6) ATM slip indicated that I should go to a branch or call the center number provided to log a query. Branch was closed, so I immediately called. 7) After following up with the contact center for 3weeks, speaking to 3 different people. 13-Sept-2019 I was advised that I should go to the branch they can't help me. 8) Went to the branch a week after. I was asked why I waited so long, i shouldn't have called the number. Well then Nedbank should add the number on the slip with those instructions! 9) Branch assisted, said I get a call the 25th of Sept. No call received. 10) Went to the branch today again. T032 I was informed by teller 2 that I need to call the credit card department, can I do it another day. No, Nedbank! 11) Called the Credit Card Center, received the settlement amount of R192.08. 12) Requested another ticket - T035. Deposit made.

It's shocking to see how difficult the bank has made the engagement process or even to close accounts. Lack of knowledge at contact centers. Poor customer service. Lack of interest and willingness to assist. Why is it so easy with other banks and not with Nedbank.

Im am officially happy to split paths. No more bad service. No more issues on my savvy account (since day one and no1 has been able to assist) only thing consistent has been the challenge to assist customers based on your own systems. Please close your doors, because digitally you wont make it - not at this rate!