Dealing with Nedbank is worst than seeing a Dentist

I app**** for an account earlier this month through the Nedbank Money App. I received a call early last week that I should transfer any all funds from the new account since they were upgrading my current account. I moved the funds immediately. The app asked where do I want the card to deliver. I gave the address for the cards to delivered. But the consultant then asks me where do I want to pick the cards. I gave her the information. Nothing has materialized since. I still have to accounts, the current one hasn't been upgraded. No cards have been issued, The app online consultants don't know the sun is rising or setting. Dealing with Nedbank is very painful.