DEALING WITH NEDBANK IS A TEST OF PATIENCE

We are in the process of cancelling our bond as our property has been sold. There is a debit on our bond for an annual life policy, which took place AFTER our bond was settled. I tried phoning Nedbank on 24 and 25th June. I was transferred in excess of 7 times, to staff members who were unable to assist. I finally went through to Portia who was an absolute star. She eventually got me through to Wesley in the call centre who was patronisingly helpful. I followed his instructions and mailed Nedbank our request. Today - over a week later, I receive an email asking whether I want to cancel the policy!!! This is holding up the transfer of the property which is both unnecessary and frustrating. Nedbank's staff appear to have no understanding of words like "urgent" or "cancel". I am left wondering what I need to do to get this request understood and actioned.