Dead End with No Help

My cheque account went dormant due to lack of use but I need it made active again. I am out of the country so I have been advised by Nedbank that the only person who can resolve my issue is my branch manager. I did make contact with the manager and she did undertake some action however she never reported back with any conclusion. My multiple follow up phone calls to the branch have found the branch manager busy or away from the office. My emails are not being rep**** to. I urgently need to have this account active again and at this point I have to resort to raising my issue here at Hello Peter. The next step will be for me to fly from Canada to Joburg just to unfreeze my account which is simply ridiculous!

NEDBANK PLEASE TAKE ACTION FOR YOUR CUSTOMERS!