Dead-end Doomsville at NEDBANK Homeloans

After being a relatively happy NEDBANK Homeloans Client for more than twenty years, I cannot believe the diabolical service I am receiving. I co own a property with my estranged wife. We are going through a bitterly acrimonious divorce. Obviously we are separated with her still staying in the house. When we split up, I contacted NEDBANK and requested I be copied in all comms relating to our joint bond. Without going into detail for three years, they have not managed to even get either my phone number or E-mail correct. And this has been ongoing across a spectrum of departments. Not too long ago, following far too many phone calls, I managed to find out our account is with Legal. I was given two names, Marissa Mohan and Nthabiseng from Legal. Why do they give these people phones if they never use them and never return calls? When both were impossible to get hold of, I went back to complaints online rout and eventually had the only knowledgeable soul offering assistance up to that stage, say he would get someone to call me back. I was surprised like crazy when a Bongani calls me. He apparently works with Marissa and Nthabiseng. I told him my whole story. He listened, took some notes and assured me straight after the conversation he would send me his contact details since he was now handling my account, and he would ensure I receive all further communication re my account, and I would live happily ever after. Thrilled, I thought I was finally sorted. That was three weeks ago. This morning I decided to try a different route: CEO Office complaints. Alas, at NEDBANK this seems not to exist. Back to complaints (all their lines seem to lead to one hopelessle inept dead end). A new guy Alpheus -who swears by all that was holy he would get right back to me with answers as soon has he has located Marissa and T. That was this morning. My question: Is there anybody in NEDBANK Homeloans who has any idea what they are doing, care about the quality of their service and the wellbeing of their customers??? Would I recommend a NEDBANK Homeloans? Twenty years ago, probably. Today, not on your life. When I get the energy to face this war F2F, I will now have to go into a branch. In this day and age? Wish me luck