****************

On the 1st Feb I attempted to make a withdrawal on the first your ATM at Shell Select, Wild Chestnut Street, Protea Glen at around 7 in the morning. My card was retained by your faulty ATM. I blocked and requested a replacement. Now I see that I have been charged R149.99 for a card replacement. I cannot be charged for your failure to service your ATMs. I am a new client, I have not been banking with you for a month, and yet you have the audacity to reap me off. I was under the impression that I was joining a reputable bank. Is unfairly charging me, making things happen?