DAY LITE ******RY

im a need bank client for about 3 years now, i have 2 loans with them last month, they double debited me, i went to the branch to rectify the mistake, they gave me the collection department's number to contacted them. i phone them this morning and i was helped by a very very rude lady instend of her helping me she told me that my account is in arears since last year november and they had to double charge me,and i ask her why this month, she told me she can not reverse the money because i own nedbank, which is not true my account is up to date. i loved nedbank but from today i dont want anything to do with them. and im going to cancel all my account with them.