day light ******s

The week of 13 November went to Nedbank for re advance on home loan. Signed the contract and branch manager advised that I will be get the same rate as current bond is. The following week consultant called me to say that the rate has increased. And not only that to get the re advance the rate of my current loan will also increase. I contacted the branch manager and she advised that the rule only came in the week after I signed that is 20 November. But it seems her hands are tied. By this time I had no option to sign because I already made commitments with builders and suppliers. I did protest but to no avail. My query number at the bank is Reference #: **********