Data not received ****PY SERVICE

If there was an option to add 0, honestly I would!! 😡😡😡😡 I bought data on the 10th of July and escalated the matter but each time I’m doing a follow up no one responds, agents tells me that they’re on multiple chats and I must be patient and yet they end up closing the conversation with no response, I still haven’t received my data nor refund. I have disgusting responses from the chat and I swear if I don’t get a response THIS TIME, I will be going to the ombudsman! I refuse to be getting such service from a bank that I’ve been banking with for years. Not once did I receive service that is better, unless I go to the branch… even in the branch phof consultants be shouting at elders! I DEMAND ASSISTANCE ASAP because NONONDE JUST ENDED THE CONVERSATION AS WE SPEAK BUT SHE DIDNT RESOLVE MY ISSUE. I don’t care how much the data was, I’m just saying NEDBANK in general has ****py service and incompetency is their motto! I have screenshots of the conversation and I can take it to social media but I’m just not that type of person. DO BETTER! Especially with your chats department, it’s an annoying mess and as mentioned, I WANT FEEDBACK