Customer warning

I feel compelled to share my experience with Nedbank Insurance to warn other consumers about the service I have received.

My claim was lodged on 29 June, and as of today, 21 August, it still has not been finalised. What has been particularly frustrating is the lack of communication from Nedbank Insurance. I have had to follow up repeatedly, with no clear or satisfactory updates on the progress of my claim.

I understand that insurance claims can take time, but waiting almost two months without proper communication is completely unacceptable, especially when you are already dealing with the stress and financial consequences of an accident.

I am sharing my experience so that people can think carefully before choosing Nedbank Insurance. Customers deserve timely communication, transparency and proper support when they need their insurer the most.

@Nedbank, I sincerely hope someone takes accountability for this matter and provides a proper resolution.