Customer Services - non existent!

My daughter called call centre twice yesterday to try and close her bank account. First time she was put through to a voice mail after speaking to a consultant. No one bothered to call her back! Second time she called the person took her international telephone number and said he would call back to verify her! What happened - ABSOLUTELY NOTHING!!!!!!!!! Now she has left the country! Why are your agents so useless? If they say something g, follow through. I am going to transfer the little funds (R55) into my bank account and let the bank keep taking fu da out of a zero account. I won’t be correcting that. This is your incompetence not mine. Maybe someone will contact her - she is flying now, so maybe tomorrow. She is 2hours behind SA! I am not hopeful that this wil be resolved any time soon