customer service was really bad

walked in to the branch and only being assisted after 24 min on the que. To be told by a gentleman by who's name I don't know as he didn't introduce himself (charlie) I think. He told me that my credit card has been blocked due to fica documentations I was livid as no sms or call was made to me to notify me of this your adverts states other wise now I'm told it's gonna take 3 days to unblock my card what kind of service it this? your consultant kept on saying he doesn't know to most of my questions that made me even more annoyed. could some plz get back to me with feedback regarding my card being unblocked.