Customer service non existent

For the past few years I was a victim of serious *****ulent transactions on my Nedbank accounts, I changed cards an in the end was recommend by the ***** division to clise the account and delete the app from my phone. ( which I did) October 2022 I paid Settle) my credit card in full, customer care did not forward my proof of payment and since then, I had to do weekly follow up and resend my proof. The account ended up with legal and my name was listed under credit buro. Every week a false promise to sort it out by Wednesday that never comes, and this is suppose to be recorded. The recommendation was to freeze the card until I needed to use it again, but really, the service and support is not up to standard. My personal loan was paid the same time and no issues experienced.