Customer Service needs to be jacked up

My name is Lance (***......). The branch my account was setup in is Nedbank Florida, Goldman Street, Roodepoort, years ago (loyal client).

I have been trying for months now to try and get my mobile number changed so that I can access my Nedbank internet banking. I always had access and did all my banking via the app until the platform changed to a new one. Unfortunately, when trying to register on the new platform, the pass code/pin is been sent to my old mobile number which I no longer have access to.

I have reached out to NEDBANK on numerous occasions, spoken to a number of people, sent documents over and over again and to date...I have not been assisted. It's at a point now where I sent through what was requested and Nedbank no longer responds to my requests for updates.

Countless times I have had to explain the cost involved in not only making the calls, but all the trips up and down to get the requested documents certified/approved and and and...Why is it so difficult to get assistance just for me to access my bank account? I did a fax indemnity in 2018 at the Florida branch when I visited South Africa and was assured that any requests would be dealt with without any issues because of this indemnity.

This was and is clearly not the case. Please contact me or respond to this email on how I can get my mobile number changed so that I can continue using your internet banking platform.